FAQs

1. What is Mall of Salon Pro?
Mall of Salon is an ecommerce wholesale website that specializes in offering a wide range of wholesale products exclusively for salons. We provide a convenient platform for salon owners to purchase everything they need for their business, from hair and beauty products to salon equipment and furniture.

2. How do I create an account on Mall of Salon Pro?
For purchasing from our website, you don't require any account with us, you can simply add products to your cart and complete the purchase.

3. Can individuals purchase from Mall of Salon Pro, or is it exclusively for salons?
Mall of Salon Pro is designed exclusively for salon owners and professionals in the beauty industry. We require a valid salon or proof of professional accreditation during the registration process for some extra added discount to ensure that our products are available to those who need them for their businesses. For individual purchase we recommend you to visit our consumer website www.mallofsalon.com

4. How do I browse and find products on Mall of Salon Pro?
You can easily navigate our website to find the products you need. Tap on Menu and you can find all the products by Brand wise as well as category wise. Our user-friendly interface allows you to explore different categories, such as hair care, skincare, salon equipment, and more. You can use the search bar to look for specific products, or browse through our featured items and promotions on the homepage.

5. Are all products on Mall of Salon Pro available for wholesale purchase? Yes, all the products listed on Mall of Salon are available for wholesale purchase. We offer competitive prices for salon owners who want to buy in bulk, making it cost-effective to stock up on the supplies you need for your salon.

6. Can I request samples before making a wholesale purchase? Unfortunately, we do not offer sample requests for wholesale purchases. However, We recommend you to purchase single product from our consumer website www.mallofsalon.com and we also provide detailed product descriptions, images, and customer reviews to help you make informed decisions about the products you wish to purchase.

7. What payment methods are accepted on Mall of Salon?
We accept various payment methods to provide you with flexibility and convenience. Currently, we accept major credit cards, debit cards, net banking, UPI and all the UPI supported apps like Paytm, GooglePay, Phonepe. We ensure that all transactions are secure and your payment information is protected.

8. What are the shipping options and delivery times?
We offer reliable shipping options like Bluedart, Delhivery, local transports to deliver your wholesale orders to your salon. The delivery times may vary depending on your location and the size of your order. During the checkout process, however it usually takes from 1 day to 7 days for the delivery.

9. Is there a minimum order requirement for wholesale purchases?
Yes, we have a minimum order requirement for wholesale purchases of Rs 5,000.

10. What is Mall of Salon's return and exchange policy?
We strive to provide excellent customer service, and if you encounter any issues with your order, please contact our customer support within 7 days of receiving your package. We will assist you with returns or exchanges for damaged or defective items. Please note that certain products, such as opened or used items, may not be eligible for return due to hygiene reasons.

11. Can I cancel or modify my wholesale order after it has been placed?
Once an order has been successfully placed, it enters the processing phase immediately. Therefore, we recommend reviewing your order carefully before finalizing it. However, if you need to make changes or cancel your order, please contact our customer support as soon as possible. We'll do our best to accommodate your request if the order has not yet been shipped.

12. How can I contact Mall of Salon's customer support?
If you have any questions, concerns, or require assistance, our customer support team is here to help. You can reach out to us through the "Contact Us" page on our website. Alternatively, you can email us at hello@mallofsalon.com. or chat with us on any social medium available on our Contact Us page, which is available on our website during business hours.

Please note that the above FAQs provide general information. For more specific inquiries or detailed information about products and policies, we encourage you to visit our website or contact our customer support directly.